ServiceNow for banks and insurers that can't afford surprises.
BFSI estates live and die by auditability. Our ServiceNow practice helps regulated institutions improve service operations, risk workflows, and control evidence so change, incidents, and audits become easier to govern.
Pressures shaping
the roadmap.
- Regulators moving faster than IT
DORA, DPDPA, and the next framework will land on a platform that's still spreadsheets for control evidence.
- Legacy cores you can't rip out
Change management has to integrate with a system built in 2003 and isn't going away in 2028.
- Audit evidence as a fire drill
Control testing and audit prep are quarterly heroics instead of continuous artifacts.
- Fraud & conduct surveillance maturing faster than IT ops
SecOps has to keep pace with lines of business that see the risk quicker than the platform does.
The plays we run
in this intersection.
- GRC as continuous controls
Authority documents harmonized across frameworks, control testing automated where possible, evidence captured as a side effect of the work.
- Change management with teeth
Change gates aligned to approvals, risk levels, and the core-system release windows that actually matter.
- SecOps that crosses IT/Security
Playbooks that route smoothly between the SOC and IT ops — including patch orchestration against the legacy core.
- CMDB grounded in source of truth
Integration from approved asset sources and legacy systems so change impact analysis is evidence-based, not a guess.
What the engagement includes.
- ITSM consolidation across lines of business
- ITOM with risk-weighted event correlation
- GRC rollout (policy, risk, audit, vendor)
- Security response workflows connected to SOC operations
- Custom Apps for regulated workflows (claims, onboarding, loan ops)
- Managed service with named service manager
Audit-ready by default.
“We don't deliver workflows. We deliver fewer pages at 2am.”
12 years leading enterprise ServiceNow programs. Focuses on ITOM, SecOps, CMDB reliability, and service operations for complex businesses.
Full profileServiceNow × BFSI on your roadmap?
30 minutes with Rohan Shah. No slides, no deck — a practical architecture sketch, scope estimate, and candid second opinion.
Book the call