When customers make a decision to buy products or services, they don't just look at their features and benefits. They also consider the after-sales technical support that is available to help resolve issues that may arise in the future. A customer buying computer software, for instance, will want assurance that help is available in case the product doesn't work optimally. Customers may also need technical support during their warranty periods. Businesses understand how important it is to address customer concerns quickly. Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote support services to skilled partners. An expert like Prometheas not only troubleshoots problems through remote assistance, it also helps generate leads and can help you cross-sell products and services.
We offer a diverse range of offshore remote support services to suit varied customer needs. These include services to:
We can provide remote support to both your end customers as well as act as an internal remote helpdesk for your employees. Whether you are looking for remote PC repair or want to outsource online tech support services, we can customize a solution to suit your specific requirements.
Our dedicated team helps quickly resolve any customer issues. In case the customer's call requires Level 3 support such as debugging and advanced technical support, it can be escalated back to you.