With health care services growing in number, the medical community and their allied services are pushed to the limits trying to keep up with the demands of people. This is where a medical answering service becomes an absolute necessity in providing patient care.
Since medical emergencies can occur even after office hours, your patients should be able to reach you during their time of need. This does not mean you have to stay in office 24x7. Simply outsource your after hours medical calls to Prometheas and we will handle your medical telephone answering services for you. You can be rest assured that your patients will be greeted by our courteous operators.
Why opt for physician answering services?
Medical answering services can provide your patients with the ability to contact their physician or nurse when the office is closed/ or if the medical personnel are on leave, without facing any inconvenience. Your offshore partner's operators will serve as the front door to your organization. Offshore providers like Prometheas have the expertise and experience to assist you in your telecommunications needs.
Prometheas has provided medical answering services to many different types of healthcare and medical organizations regardless of their size. For patient friendly physician answering services, choose us as your partner.
Prometheas doctors answering services
There are many benefits of outsourcing your work to Prometheas. Prometheas has:
- Vast experience in handling the department of product services for various industries. It can provide the service for any kind of a group with any sort of business profile
- Well trained employees and advanced technology
- Round-the-clock services on a 24x7 basis
- Capability to handle high volume phone traffic at any time by expert operators
- Cost effective services
- Effective customer response and solutions within a very short span of time
- Operators who are well trained experts in handling products from any industry and whose commitment to the work is matchless
- A team of experienced service information request professionals who are highly communicative and have a better understanding of the psychology of customers
What our order taking customers need to provide?
The following is a list of the medical answering services that we offer:
- Inbound customer service calls
- Customer/patient help desk services
- Appointment reminders and confirmation calls
- Call answering, processing, screening and dispatching
- >Paging doctors and nurses in cases of emergency
- Receptionist services
- Scheduling appointments
We can also provide you with the following facilities:
- Call reports and other documentations as and when you need them
- A message center to record and dispatch messages
- A web access to update the information of your patients
- A message access for medical professionals via mobile phone, PDA, e-mail, fax or voicemail
8 reasons why you must choose Prometheas for medical answering
- We can provide you with prompt physician answering services as our medical answering professionals will pick up your call on the very first ring
- The call center operators at Prometheas are given training in medical terminology and in the methods of handling urgent calls from both patients and medical personnel
- Our customer support team is trained to respond quickly and appropriately during emergency situations. We ensure that emergency calls are immediately routed to the physician in charge
- Prometheas has experience in catering to the medical answering requirements of medical practices, hospitals, hospices, medical equipment companies, pharmacies, therapists, nursing registries and care givers
- Our call center has state-of-the-art medical answering and emergency backup facilities
- We can also provide you with individual doctor answering services
- Our team is made up of friendly operators who are trained to listen carefully and provide physicians with accurate messages
- We can provide you with customized medical answering services that can cut down your operating costs by half