As your company grows, you will see an increase in the number of calls from customers. Your customers might call to inquire about your products /services, seek support or maybe even buy products over the phone. When the number of calls increase it becomes difficult for your staff to handle all of them satisfactorily. This can inadvertently affect your customer relationships and your organization's bottom-line. Also, you will have to bear the costs of staff salaries and investments on infrastructure for this purpose.
Interactive voice response (IVR) services or customer self services is an automated way of letting your callers interact with your business. This can range from customers calling to know about your services, or customers purchasing your products. Thankfully Interactive Voice Response (IVR) systems have greatly reduced customer support costs while increasing loyalty and customer service efficiency. Prometheas has been providing IVR solutions to companies around the world with a greater success rate than other vendors. Outsourcing IVR services can be the best investment you can make towards improving your customer services and gaining an advantage over your competition.
In this age of economic ups and downs, it is important that you are accessible to your customers round-the-clock. Many companies have gone out of business just because they were not available for customers after business hours! IVR services come to your rescue by putting a voice to your company round-the-clock. Our IVR interactive voice services can help you solve customer problems or assist them even if you your offices were closed. Customers can easily get information and access to your products or services at the touch of a few buttons on their phones. IVR systems can also be used to conduct automated surveys such as customer satisfaction surveys that can bring back important feedback.
Some of the benefits that you can gain if you outsource IVR interactive voice response services include: