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Prometheas Email Support Services

Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.

What role does an email support service play in my company's eCRM program?
  • Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including email support services.
  • Low cost, non-intrusive and anytime, anywhere access are some of the advantages of email-based communication.
  • An efficient email response service is crucial to any company's brand building and growth.

How can offshore business email support services help me?
  • Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
  • Offshoring business email support services enables you to balance load between peak and off-peak periods.
  • As a result, it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
  • Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.
Efficient email support services from Prometheas
  • Real-time email answering services
  • Prompt and Personalized email responses to every customer on a 24/7 basis
  • Benefit from satisfied customers & repeat business
How will this setup work?
  • A knowledge base of frequently asked questions and answers will be created in collaboration with our customer's needs and requirements.
  • The knowledge base is continually updated and improved, based on our agents' interactions with customers.
  • Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.
  • When an email is received, it is scanned and routed to the appropriate agent. Our well-trained, highly competent agents provide clear, consistent and complete answers to increase customer satisfaction and reduce follow-ups.
  • The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses. The online knowledge base can also be used to provide immediate, personalized responses to customer queries.
What services can I expect from Prometheas offshore business email support services?

We have successfully and competently handled business email support services for several global giants and our experience ranges from handling simple as well as complex issues.
Our business email support services are comprehensive and include-

  • Customer care
  • Technical support
  • Order fulfillment
  • Verification
  • Complete query resolution
  • Resolving escalated cases
  • E-mail and voice blasting services

We also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

Industries That We Serve
  • Retail
  • Software / IT / ITES
  • Broadcasting
  • Food
  • Online Printing
  • Healthcare
  • Real Estate
Why outsource email support services to Prometheas
  • Prometheas is a company that has established itself in the field of outsourcing since 2002, and has gained competencies in other channels as well.
  • We have the expertise to control scale with complexity, and have gained a reputation for reliability and quality assistance, especially in the sphere of email support.
  • We understand the complex dynamics of email support and eCRM.
  • Our core business is enriching customers' experience, while ensuring quick, cost-effective one-stop solutions.
  • We employ Microsoft Certified Engineers for technical support services.
  • We provide in-depth training to our experienced professionals about your products and services on non-voice technical support.
  • We provide 24/7 email support service.
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