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Inbound Call Center Services

Inbound Call Center Services having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors. If lately you have been unable to meet the grueling demands of customer support in-house, why not consider outsourcing inbound customer support to Prometheas? We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24x7 that are tailor-made for your customers.

Prometheas Inbound Call Center Services

  • Charge back handling services
  • Customer Services
  • Direct Mail /TV Response
  • Email Management Services
  • Help Desk Solutions
  • Insurance claims processing services
  • Job dispatch services
  • Online customer support services
  • Payment collection services
  • Real-time inventory status services
  • Registration of event participants & prospects
  • Scheduling sales demos services
  • Technical Support
  • Toll Free Response / Toll Free Services
  • Warranty registration services
  • Consumer Response
  • Dealer Locaters and Referral Services
  • Directory inquiry services
  • Event scheduling services
  • Inbound Sales
  • IVR Services
  • Medical Answering Services
  • Order entry services
  • Product recall management & Technical Information
  • Rebate processing services
  • Sales Lead Qualification and Closure
  • Subscription services
  • Ticketing sales subscription services
  • Virtual Receptionist Services
  • Website Response

Why Choose us Over Other Service Providers?

1. Professional Call Center Agents:

Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.

2. Advanced Capabilities:

We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.

3. Rich Experience:

At Prometheas, we have gained vast experience of over 17 years in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.

4. 24/7 Support:

We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers' calls will be answered—even on weekends and holidays.

5. Sophisticated Technology:

Prometheas's call centers in India are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.

6. High Quality Services:

We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.

7. Assured Customer Satisfaction:

With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.

Why Offshore Inbound Customer Support?

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand.

Maintaining such a well-organized inbound call center in India or any other part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing to India. Other than that, by outsourcing a non-core business functions, like inbound customer support, your company can expect to:

  • Drastically reduce operational and infrastructural costs
  • Achieve higher service quality with dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Maximize revenue and productivity by quickly resolving customer queries
  • Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor
  • Prometheas – Your Ideal Partner for Inbound Call Center Solutions
  • Prometheas understands that satisfied customers form the core of any great business. Our inbound call center services help you reach out to your customers 24X7, and professionally handle their queries and resolve any issues quickly.

If you have any queries regarding inbound technical support process in India and want to know how to start inbound call center in India, feel free to talk to our call center experts any time. We are committed to working as your partners to help you realize your business goals. We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!

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